At First Citizens, we're always looking for ways to protect our customer’s personal information. Through our Visa® provider TCM Bank, N.A. we are excited to offer a new, no-cost benefit that gives you the tools to act quickly in the event your identity is stolen.
 
Introducing ID Navigator Powered by NortonLifeLock*. No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can help. ID Navigator powered by NortonLifeLock provides the tools you need so you can act quickly. 

How ID Navigator Powered by NortonLifeLock can help:

  • Dark Web Monitoring - continuously patrols the dark web and private forums looking for personal information that may belong to you. Should it be found, notifications are sent with suggested steps.
  • Data Breach Notifications - sends notifications on large-scale breaches so you can act quickly should a breach affect your personal information.
  • Stolen Wallet Assist - A stolen wallet can mean a lost identity. If your wallet is stolen you will receive guidance to help you cancel or replaced key documents like your credit cards, driver’s licenses, Social Security cards, insurance cards and more.
  • One-Bureau Credit Monitoring Alerts** - helps you stay on top of your credit to help detect fraud more quickly, alerts are sent when key changes are made to your credit file with a major credit bureau.
  • Credit, Bank & Utility Account Freezes - provides instructions and links so you can quickly freeze credit, bank and utility files with each consumer reporting company to help protect you against criminals opening unauthorized accounts in your name.
  • Restoration Assist - US-based Identity Restoration Specialists are available Monday to Friday 6 a.m. – 5 p.m. PST with guidance and with next steps to assist you should you become a victim of identity theft or other suspicious activity. Note: Visa Cardholders will have access to special discounts if they are interested in purchasing a more robust identity theft offering that includes features such as the LifeLock Million Dollar Protection™ Package.
  • US-based Member Services & Support is available Monday to Friday 6 a.m. – 6 p.m. PST; and Saturday 7 a.m. – 1 p.m. PST.

If you are already a First Citizens Visa® cardholder you can enroll in this coverage immediately by clicking here. If you do not have a First Citizens Visa® Credit Card, click here to see the many benefits that come with our cards or stop into any First Citizens for more information.

Ready to apply for YOUR First Citizens Visa® credit card? Click here to get started. If you prefer a paper application, you can stop into any First Citizens Bank to pick one up.

SUBJECT TO CREDIT APPROVAL. CARD ISSUED BY TCM BANK, N.A.

*No one can prevent all identity theft.
**Two requirements must be met to receive the One-Bureau Credit Monitoring feature: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from Equifax. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from Equifax will take several days to begin after your successful plan enrollment.